What social platforms can be integrated with Live Chats?

Live Chats in Vtiger CRM can be integrated with social platforms like Instagram, Twitter, Facebook, and WhatsApp.

Twitter Integration
You can integrate your Twitter account with the Live Chat feature in Vtiger CRM for direct messaging.
If you are a Twitter user, the Twitter DM integration allows you to respond to Twitter DM conversations directly from the Live Chat window in the CRM. 
To use and respond to Twitter direct messaging in the Live Chat window, you must:

• Have a Twitter business account.
• Integrate your Twitter account in the Vtiger Social module. 
• Enable the Twitter user in the Websense Widget in the CRM.

Once you have successfully integrated the Twitter account, the Twitter DM icon will be visible in the conversation window in the Live Chat console. To know more about Twitter DM integration with Vtiger CRM, click here.

Instagram Integration
Vtiger CRM lets you integrate your Instagram account with the Live Chats Add-on for direct messaging. 
To use and respond to Instagram direct messaging in the Live Chat window, you must:

• Have a Facebook business page.
• Have an Instagram Professional account.
• Integrate your Instagram account in the Vtiger Social module. 

Enable the Instagram user in the Websense Widget in the CRM.
Once you integrate the Instagram account successfully, the Instagram DM icon will be visible in the conversation window in the Live Chat console. To know more about Twitter DM integration with Vtiger CRM, click here.

Facebook Integration
Integrating Facebook with Live Chats allows you to manage messages from Facebook directly within the CRM, ensuring seamless and centralized customer communication
To learn more about integrating Facebook with Live chats, click here.

WhatsApp Integration
With WhatsApp integration, you can receive and respond to messages seamlessly from the Live Chats module, improving response time and customer engagement.