FAQs in this section
What social platforms can be integrated with Live Chats?
Live Chats in Vtiger CRM can be integrated with social platforms like Instagram and Twitter.
Twitter DM Integration
You can integrate your Twitter account with the Live Chat feature in Vtiger CRM for direct messaging.
If you are a Twitter user, the Twitter DM integration allows you to respond to Twitter DM conversations directly from the Live Chat window in the CRM.
To use and respond to Twitter direct messaging in the Live Chat window, you must:
Instagram DM Integration
Vtiger CRM lets you integrate your Instagram account with the Live Chats Add-on for direct messaging.
To use and respond to Instagram direct messaging in the Live Chat window, you must:
Once you integrate the Instagram account successfully, the Instagram DM icon will be visible in the conversation window in the Live Chat console. To know more about Twitter DM integration with Vtiger CRM, click here.
Twitter DM Integration
You can integrate your Twitter account with the Live Chat feature in Vtiger CRM for direct messaging.
If you are a Twitter user, the Twitter DM integration allows you to respond to Twitter DM conversations directly from the Live Chat window in the CRM.
To use and respond to Twitter direct messaging in the Live Chat window, you must:
- Have a Twitter business account.
- Integrate your Twitter account in the Vtiger Social module.
- Enable the Twitter user in the Websense Widget in the CRM.
Instagram DM Integration
Vtiger CRM lets you integrate your Instagram account with the Live Chats Add-on for direct messaging.
To use and respond to Instagram direct messaging in the Live Chat window, you must:
- Have a Facebook business page.
- Have an Instagram Professional account.
- Integrate your Instagram account in the Vtiger Social module.
Once you integrate the Instagram account successfully, the Instagram DM icon will be visible in the conversation window in the Live Chat console. To know more about Twitter DM integration with Vtiger CRM, click here.