FAQs in this section
What are Client Ratings and Feedback?
The client will be prompted in the website widget to provide a rating and feedback. That information will be stored here.
Note: Based on the rating given by the client, an emoticon will appear beside the chat number in the Summary View, which indicates the health of the conversation.
Note: Based on the rating given by the client, an emoticon will appear beside the chat number in the Summary View, which indicates the health of the conversation.