What are the benefits of using the Live Chats feature?

The Live Chats feature facilitates immediate and direct communication between website visitors, customers, and business representatives (sales and support teams). 
The following are the benefits of the Live Chats feature:

• Real-time Communication: Live Chats facilitate immediate and direct communication between website visitors, customers, and business representatives.
• Cost-effective customer service: Live Chat can be a cost-effective alternative to traditional customer support channels such as phone calls or emails. 
• Multitasking and Convenience: Live Chats offer multitasking capabilities, allowing support agents to handle multiple chats simultaneously. 
• Recordkeeping and Analytics: Live Chats systems often provide features to log and save chat conversations, allowing businesses to reference previous chats for future interactions or to review customer queries. 
• Social Integrations: Live Chats lets you respond to direct messages from social platforms like Instagram and Twitter from the CRM.