How do I access the Live Chats module?
Follow these steps to access the Live Chats:- Log in to your CRM account:
- Click the Main Menu.
- Click Help Desk.
- Click Live Chats. The Live Chats window appears.
You can see and respond to incoming chats on the Live Chats window. Also, you can use actions such as filters, templates, and AI to respond better to the customer. You can access Live Chats records in a List View by clicking View Transcripts.