FAQs in this section
What must I do when I need help regarding Vtiger CRM?
What is a service contract?
How can I create a service contract?
How do I create a service appointment for a service contract?
Is there a shortcut to create a service contract?
What do you mean by Live Chats?
What is the Live Chats feature in Vtiger CRM?
Who can use the Live Chats feature?
How do the Live Chats work?
How are Live Chats used in today’s industries?
In which editions of Vtiger CRM is the Live Chats feature available?
What are the benefits of using the Live Chats feature?
What is the Live Chats module?
How do I navigate the Live Chats module?
What is a Private tab in the Vtiger Live Chats module?
How do I access the Live Chats module?
How do I use the Live Chats?
How do I track the Live Chats?
What social platforms can be integrated with Live Chats?
What are Chat Insights?
What are Chat Ratings and Metrics?
What are Client Ratings and Feedback?
What are Reviewer Ratings and Notes?
What are Chat Metrics?
What kind of metrics can I generate from Live Chats?
If I disable an agent from one tracker, will the agent be disabled from other trackers as well?
What are the benefits of Service Contracts?
How do I create a Work Order from a Service Contract?
Can I export my Service Contracts data in the form of a spreadsheet?
How do I export the Service Contract data into a spreadsheet?
Can I import Service Contracts?
What are the chat statuses the Live Chat displays?
Can I add a BCC field to the emails of a Case?
Can I add a BCC field to the emails of an internal ticket?

How do I install Live Chats feature?

Before you can start using the Live Chats feature, you must install the Vtiger Live Chat add-on from the Vtiger Extension Store:
Note: Vtiger Live Chats feature is a paid add-on. For details, go to User Profile > Settings > Extension Store > Add-ons.
 
Follow these steps to install Vtiger Live Chats from the Extension Store:
  1. Log in to your CRM account.
  2. Click the User Menu.
  3. Click Settings.
  4. Look for Extensions.
  5. Click Add-Ons.
  6. Search for Vtiger Live Chats.
  7. Click Install.
After successful installation, you will see a success message on the top right corner of the screen. You can find the Live Chats module under Main Menu > Help Center > Customer Issues.
Home Privacy Policy Terms of Service Security Center Policy & Legal Center Contact Us
© Copyright 2025 Vtiger. All rights reserved.
Powered by Vtiger
Facebook Twitter Linkedin Youtube