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    Home  >   FAQs   >  How do I create standard message templates for WhatsApp + Twilio?
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    How do I create standard message templates for WhatsApp + Twilio?

    Table of Contents
    Creating and setting up standard message templates is a two-step process.
    1. Create a standard message template on your Twilio console and get it approved from WhatsApp to use it from your CRM.
    2. Add the approved template in the WhatsApp Templates option in Vtiger CRM.
    Step 1: Creating a standard message on the Twilio Console
    Follow these steps to add standard message templates on the Twilio console and get them approved from WhatsApp:
    1. Log in to the Twilio website using your Twilio credentials.
    2. Click Programmable SMS.
    3. Click WhatsApp.
    4. Click the Sender tab.
    5. Scroll down to the Message Template section.
    6. Click the + icon to create a new template.
    7. Update details in the New WhatsApp Template window.
    8. Type the required message in this window so that WhatsApp approves it.
    9. Click Save.
    10. Approved templates are displayed in the Message Templates section.
    11. Copy the approved message you created and paste it into the WhatsApp template record in the CRM.

    Step 2: Creating a WhatsApp template in the CRM (for the approved message)
    Note: Copy the approved message from the Twilio console and keep it ready.

    Follow these steps to create standard message templates:
    1. Go to the Main Menu.
    2. Go to Tools.
    3. Click the WhatsApp Templates option.
    4. Click + Add Template.
    5. Enter or select the following information in the Create WhatsApp Template window.
      1. Message Textbox on the left:
        1. Remember the approved message you had copied from Twilio? Paste the message in this textbox.
        2. The standard message displays certain numbers in brackets. Replace these numbers with actual merge tags in the template.
      2. Enter or select data for the fields on the right side of the window:
        1. Template Name - Enter the name of the template.
        2. Assigned To - Enter the name of the employee to whom the template is assigned.
        3. Module - The module the template is attached to. For example, you can create templates for Invoices or another for Deals and so on.
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