What is WhatsApp integration with Twilio?

You can now connect with all your WhatsApp contacts directly from the CRM via Twilio. 
Using this integration, you can:

• Send and receive WhatsApp messages to and from your contacts directly from the CRM. 
• Customize your messages and relate them to different modules in the CRM. 
• Attach documents such as invoices, quotes, etc., as WhatsApp messages.
• Send notifications and alerts such as changes in quotations, due dates, and offers.
• Send standard messages like season’s greetings.
• Use standard templates for your messages or create your own. 

WhatsApp + Twilio integration on Vtiger CRM is available for the following modules:

• Cases
• Leads
• Organizations
• Contacts
• Deals
• Internal Tickets
• Invoices
• Quotes
• Vendors