FAQs in this section
How do I know if the WhatsApp message I have sent has been received?
It is simple. If the status of your WhatsApp message is Received in the List View, it means that the message is received by the other party.
To know whether your message was delivered or read or undelivered, follow these steps:
- Click the Main Menu.
- Click Essentials.
- Click Conversations > WhatsApp.
- The List View displays a list of all WhatsApp messages you have sent or received in their various statuses.
The different statuses of WhatsApp messages in the CRM are:
- Sent
- Received
- Delivered
- Read
- Queued
- Undelivered