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In which modules can WhatsApp templates be used?

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WhatsApp templates are available for all modules.

By default, WhatsApp templates were available for the Contacts module only. You can now make them available by enabling the Any module option in WhatsApp templates. Selecting this option will let you send a message (direct or automated) from any module in the CRM.

Limitation:  
  • Approved templates with variables cannot be used by any other module other than Contacts. 
  • Approved templates without variables can be synchronized with any module in the CRM.
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