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    Home  >   FAQs   >  Can I send a document along with my WhatsApp message?
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    Can I use the CRM to send WhatsApp messages? Can I use WhatsApp from all the modules in the CRM? Can I send a WhatsApp message to my contact from the CRM? Can I simply install and start using WhatsApp? I have a Twilio number. Can I connect my WhatsApp to the CRM? Can I use my Facebook account to integrate my WhatsApp with Twilio? How do I connect Twilio with WhatsApp? How do I install WhatsApp in the CRM? How do I configure WhatsApp in Vtiger CRM? How do I send a WhatsApp message from the CRM? What kind of WhatsApp messages can I send from the CRM? Can I send a standard or a common message through WhatsApp? How do I create standard message templates for WhatsApp + Twilio? How can I attach a document with my WhatsApp message? My WhatsApp messages look plain. How do I change the format of my WhatsApp messages? Where can I see all the WhatsApp messages I have sent or received in the CRM? How do I know if the WhatsApp message I have sent has been received? Can I create WhatsApp messages for approval notifications? What are the limitations or conditions for sending WhatsApp messages from the CRM? What is the use of WhatsApp in the Vtiger CRM mobile app? What is the Whatsapp integration with IMI Mobile for Vtiger CRM? Who can configure Whatsapp with IMI Mobile in Vtiger CRM? What are the benefits of integrating WhatsApp and IMI Mobile with Vtiger? How do I use IMI Mobile-WhatsApp templates in Vtiger CRM? How do I disable WhatsApp integration with IMI Mobile? How do I configure WhatsApp with IMI Mobile for Vtiger CRM? How do I send WhatsApp messages with IMI Mobile from Vtiger CRM? Where do I see the WhatsApp messages I have sent to customers? What is WhatsApp integration with Twilio? For which modules of Vtiger is the WhatsApp - Twilio integration available? In which editions of the CRM is WhatsApp integration available? What are the conditions for integrating WhatsApp and Twilio with Vtiger CRM? How do I integrate WhatsApp with Vtiger CRM via Twilio? How do I send a WhatsApp message from the CRM? Can I format the WhatsApp messages that I send? How do I send a Print Template in my WhatsApp messages?  How do I send a WhatsApp message from the related WhatsApp Tab in the Summary View? How do I send a WhatsApp message from the Summary View of a record? In which modules can WhatsApp templates be used? How can I respond to a WhatsApp message from CRM?

    Can I send a document along with my WhatsApp message?

    Table of Contents

    Yes, you can.
    Let us consider the following case. Have you ever booked a ticket on a travel or ticketing portal? On booking a ticket, you will have received a confirmation message on your WhatsApp number along with a PDF form of a ticket.

    Similarly, you can attach and send various documents like invoices, quotes, brochures, etc., along with your WhatsApp messages.

    You can attach or upload a document in the following ways.
    • Attaching a document: 
      • You can upload documents with your message by clicking the Attach Files link.
      • The maximum size of a document you can attach is limited to 16 MB.
    • Using Print Templates:
      • To attach a document, you must select the Print Template option while sending a WhatsApp message. On selecting this option, the CRM generates a PDF document and attaches it to the WhatsApp message.
      • To learn more about Print Templates, click here.
      • Note: The Print Template option is enabled only for the following modules - Deals, Quotes, Invoices, Cases, and Internal Tickets.
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