FAQs in this section
Can I use the CRM to send WhatsApp messages?
Can I use WhatsApp from all the modules in the CRM?
Can I send a WhatsApp message to my contact from the CRM?
Can I simply install and start using WhatsApp?
I have a Twilio number. Can I connect my WhatsApp to the CRM?
Can I use my Facebook account to integrate my WhatsApp with Twilio?
How do I connect Twilio with WhatsApp?
How do I install WhatsApp in the CRM?
How do I configure WhatsApp in Vtiger CRM?
How can I send a WhatsApp message from the CRM?
What kind of WhatsApp messages can I send from the CRM?
Can I send a standard or a common message through WhatsApp?
How can I create standard message templates for WhatsApp?
Can I send a document along with my WhatsApp message?
My WhatsApp messages look plain. How do I change the format of my WhatsApp messages?
Where can I see all the WhatsApp messages I have sent or received in the CRM?
Are there any conditions I need to know about WhatsApp messages?
Can I create WhatsApp messages for approval notifications?
How can I attach a document with my WhatsApp message?

How do I know if the WhatsApp message I have sent has been received?

It is simple. If the status of your WhatsApp message is Received in the List View, it means that the message is received by the other party.
To know whether your message was delivered or read or undelivered, follow these steps: 

  1. Click the Main Menu.
  2. Click the Essentials tab.
  3. Click WhatsApp.
    • The List View displays a list of all WhatsApp messages you have sent or received in their various statuses.

The different statuses of WhatsApp messages in the CRM are:

  • Sent
  • Received
  • Delivered
  • Read
  • Queued
  • Undelivered
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