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What is WhatsApp integration with Twilio?

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You can now connect with all your WhatsApp contacts directly from the CRM via Twilio. 
Using this integration, you can:
  • Send and receive WhatsApp messages to and from your contacts directly from the CRM. 
  • Customize your messages and relate them to different modules in the CRM. 
  • Attach documents such as invoices, quotes, etc., as WhatsApp messages.
  • Send notifications and alerts such as changes in quotations, due dates, and offers.
  • Send standard messages like season’s greetings.
  • Use standard templates for your messages or create your own. 
WhatsApp + Twilio integration on Vtiger CRM is available for the following modules:
  • Cases
  • Leads
  • Organizations
  • Contacts
  • Deals
  • Internal Tickets
  • Invoices
  • Quotes
  • Vendors
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