Cases

• What is a case?
• How do I create a case?
• Can I link a customer record to their case record?
• What is the Is Billable field in Cases?
• Can I link a service to a case?
• Can I create a case using Quick Create?
• What are the different statuses of a case?
• How do I assign a case to a team in my company?
• Where can I find the responses to the Customer Satisfaction Survey?
• What is the Customer Satisfaction Survey?
• How does the Customer Satisfaction Survey work?
• How can I find the Customer Satisfaction Survey workflow?
• What is the difference between cases and internal tickets?
• Can I mass edit case details at once?
• Can I filter cases depending on the Customer Satisfaction Survey feedback?
• How do I set up a mailroom rule to create cases?
• How do I reply to a case?
• Why are there no closed states in Cases?