Cases
- What is a case?
- How do I create a case?
- How do I link a customer record to their case record?
- What is the Is Billable field in Cases?
- How do I link a service to a case?
- How do I create a case using Quick Create?
- What are the different statuses of a case?
- How do I assign a case to a team in my company?
- How do I find the responses to the Customer Satisfaction Survey?
- What is the Customer Satisfaction Survey?
- How does the Customer Satisfaction Survey work?
- How do I find the Customer Satisfaction Survey workflow?
- What is the difference between cases and internal tickets?
- How do I mass-edit case details at once?
- How do I filter cases depending on the Customer Satisfaction Survey feedback?
- How do I set up a mailroom rule to create cases?
- How do I reply to a case?
- Why are there no closed states in Cases?
- How do I reply to a case?
- How do I convert a case to an FAQ?
- How do I add Internal Comments on a Case?
- How do I link a Service to a Case?
- How do I assign an SLA to a case?
- What is the SLA Information block in Cases?