Introduction

When you have crossed the feature limits for your Vtiger CRM edition, and you want to increase them, what do you do next? You quickly reach out to Vtiger support or make an edition upgrade?

Not anymore!

You can now increase the feature limits for your CRM editions with just a click! Wondering how is that possible? Well, all thanks to Vtiger’s Booster Packs!

What are Booster Packs?

Vtiger CRM Booster Packs are add-ons made available in the CRM that help you upgrade your feature limits. You can avail and use the upper limits for various features in your CRM editions by buying or installing them directly.

Vtiger CRM Booster packs:

• Are paid add-ons. 
• Can be installed only if you have a subscribed account with Vtiger CRM.
• Can be accessed and installed only by Admin users.
• Installed booster pack features can be accessed and used by all users.

Benefits of Booster Packs

• Provide instant access to your edition’s upgraded features.
• Lets you quickly enable and disable availed feature limits for your editions.
• Help you avoid support dependencies to upgrade your edition’s features.
• Pilot edition users can buy more records instead of sifting to to a different edition.

Edition Availability

Booster Packs are available to all Vtiger CRM editions except for the following:

• Developer
• Exclusive
• Learning

Booster Packs Availability

Vtiger CRM offers booster packs for the following features:

1. Custom Module
2. Custom Fields
3. Co-owner
4. API Calls
5. Schedule Workflows and Reports (Daily/Hourly)
6. Workflows
7. Dashboard
8. Inbox Group Mailbox
9. Process Designer
10. Standard Reports

Let us look into the quantity, price, description, and maximum quantity allowed for every feature booster pack.

Using Booster Packs

To use booster packs, Admin users must:

• Step 1: Buy the booster pack
• Step 2: Add the booster pack quantity

Step 1: Buying Booster Packs

Follow these steps to install a booster pack:

1. Log in to your CRM account.
2. Click the Main Menu.
3. Click the Add-ons button.
4. Under Categories, select Booster Packs.
5. Browse for the required booster pack.
6. Click Buy. A pop-up displaying the confirmation message -Are you sure you want to install/ upgrade this Addon? opens.
7. Click Yes. If the booster pack is installed successfully, the Successful notification is displayed.

You have now successfully installed a booster pack.

Step 2: Adding Booster Pack quantities

Follow these steps to add a booster pack quantity:

1. Log in to your CRM account.
2. Click the Main Menu.
3. Click the Add-ons button.
4. Under Categories, select Booster Packs.
5. Click the installed booster pack.
6. Click the Launch button.
7. Go to the installed booster pack. 

Or

1. Log in to your CRM account.
2. Click your Profile icon.
3. Click Billing.
4. Go to the installed booster pack. 
5. The following booster pack details are displayed under Billing Summary:
   1. Quantity - The total number of feature limits.
   2. Status - Displays the following statuses:
      1. Pending - When you have not made the payment for the booster pack.
      2. Paid - When you have made the payment for the booster pack.
   3. Price per quantity - Amount for one feature limit.
   4. Total Price - Total amount for all feature limits.
   5. Next Billing Date - The date you have to make the payment for the booster pack.
6. Click Add Quantity. The Add Quantity window opens.

7. Under New quantity > Total quantity enter or select the required quantity.
8. Click Save.  If the booster pack quantity is added successfully, the Success notification is displayed.

You have now successfully added a booster pack quantity.

Users can now access and use the installed booster packs.

Checking your Booster Pack Quantity

You can find the installed booster packs under Settings >Modules.

Under Settings >Modules:

• You can enable or disable the booster pack features such as custom modules etc.
• If a booster pack is in use, it cannot be disabled.

Removing Booster Pack quantities

Admin users can remove or edit a Booster Pack quantity from the Billing page.

Follow these steps to remove a booster pack quantity:

1. Log in to your CRM account.
2. Click your Profile icon.
3. Click Billing.
4. Go to the booster pack whose quantity you want to edit.

5. Click Remove Quantity. The Remove Quantity window opens.

6. Under New quantity > Total quantity enter or select the new quantity you require.

For example, if the existing quantity is 8 and the new quantity you require is 5 enter the Total quantity as 5 (and not 3 which is the quantity to be removed).

Note: If you do not want to use the booster pack, you can enter the Total quantity as 0.

7. Click Save. If the booster pack quantity is removed successfully, the Success notification is displayed.

You have now successfully removed a booster pack quantity.

If you try to remove a booster pack feature quantity that is already in use, the system allows you to remove only the unused quantity. It also displays the following error message, Cannot reduce the quantity, please remove a few records and then try.

For example, for One Enterprise edition, if you add quantity - 5 for a custom module booster pack, a total of 30 (25+5) custom modules will be allowed.  If 29 out of 30 custom modules are being used and you try to remove quantity - 3 i.e., enter the new quantity as 3, the system displays the following error message, Cannot reduce the quantity, please remove a few records and then try. And allows you to remove only quantity 1 (unused quantity).

Limitations

Co-Owner booster packs

The One Enterprise edition does not let you add quantity (1) for the Co-Owner booster pack as the existing Co-Owner field by default lets you add the quantity (1).

Scheduled Workflows and Scheduled Reports booster packs

• If you add a booster pack for Scheduled Workflows or Scheduled Reports, it will by default increase the overall count for all allowed workflows and reports for the edition.
• For example, One enterprise edition allows a total of 100 workflows and 30 scheduled workflows. If you add the quantity as 1 for ‘Booster Pack for 3 Daily Schedule Workflows’, then it allows an overall count of 103 workflows and lets you add 33 scheduled workflows for the edition. The same holds good for Scheduled Reports as well.

Downgrading a Vtiger CRM edition

• When you downgrade your CRM edition, the booster pack quantity added is  displayed with ** .
• You will not be able to downgrade your CRM edition if you exceed the edition limit + booster pack quantity.
• For example, in One Enterprise edition, 25 custom modules are allowed. If you add a booster pack with quantity - 5, then a total of 30 custom modules are allowed for the edition (25+5=30).
• Now, if you downgrade the edition to One Pilot (which does not support custom modules) you can use only 5 custom modules from the installed booster pack quantity. And you must delete the extra custom modules before the downgrade as you will not be able to do it otherwise.