FAQs in this section
Can I use the CRM to send WhatsApp messages?
Can I use WhatsApp from all the modules in the CRM?
Can I send a WhatsApp message to my contact from the CRM?
I have a Twilio number. Can I connect my WhatsApp to the CRM?
Can I use my Facebook account to integrate my WhatsApp with Twilio?
How do I connect Twilio with WhatsApp?
How do I install WhatsApp in the CRM?
How do I configure WhatsApp in Vtiger CRM?
How can I send a WhatsApp message from the CRM?
What kind of WhatsApp messages can I send from the CRM?
Can I send a standard or a common message through WhatsApp?
How can I create standard message templates for WhatsApp?
Can I send a document along with my WhatsApp message?
My WhatsApp messages look plain. How do I change the format of my WhatsApp messages?
Where can I see all the WhatsApp messages I have sent or received in the CRM?
How do I know if the WhatsApp message I have sent has been received?
Are there any conditions I need to know about WhatsApp messages?
Can I create WhatsApp messages for approval notifications?
How can I attach a document with my WhatsApp message?

Can I simply install and start using WhatsApp?

We wish it were as easy as that.
For you to install and use WhatsApp, there are a few prerequisite conditions that you need to know and follow.

Please read the following before you can install and use WhatsApp: 

  • To integrate your Twilio number with WhatsApp, you need to have a Facebook Business Manager account.
    • If you already have a Facebook Business Manager account, your Business Manager ID is found in the Business Settings > Business Info section.
    • If you do not have a Facebook Business Manager ID, click here to create one.
  • WhatsApp uses approved Business Manager accounts to identify your business and associate your phone numbers with it.
  • Once WhatsApp approves your Twilio numbers, you will need to provide your Facebook Business Manager ID to Twilio as well.
  • Twilio requires your business account to be validated by Facebook. Only those accounts validated by Facebook are approved for WhatsApp messaging.
Home Privacy Policy Terms of Service Security Center Policy & Legal Center Contact Us
© Copyright 2021 Vtiger. All rights reserved.
Powered by Vtiger
Facebook Twitter Linkedin Youtube