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I have a Twilio number. Can I connect my WhatsApp to the CRM?

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Yes. Here are a few things you need to do to connect WhatsApp to the CRM:
  • To integrate your Twilio number with WhatsApp, you need to have a Facebook Business Manager account.
    • If you do not have a Facebook Business Manager ID, click here to create one.
  • WhatsApp uses approved Business Manager accounts to identify your business and associate your phone numbers with it.
  • Once WhatsApp approves your Twilio numbers, you will need to provide your Facebook Business Manager ID to Twilio as well.
  • Twilio requires your business account to be validated by Facebook. Only those accounts validated by Facebook are approved for WhatsApp messaging.
To learn how to integrate WhatsApp to the CRM, click here.
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