FAQs in this section
What is a case?
How do I create a case?
Can I link a customer record to their case record?
What is the Is Billable field in Cases?
Can I link a service to a case?
Can I create a case using Quick Create?
What are the different statuses of a case?
How do I assign a case to a team in my company?
What is the Customer Satisfaction Survey?
How does the Customer Satisfaction Survey work?
How can I find the Customer Satisfaction Survey workflow?
What is the difference between cases and internal tickets?
Can I mass edit case details at once?
Can I filter cases depending on the Customer Satisfaction Survey feedback?
How do I set up a mailroom rule to create cases?
How do I reply to a case?
Why are there no closed states in Cases?

Where can I find the responses to the Customer Satisfaction Survey?

You can see the response to the Customer Satisfaction Survey in the Deep Dive View of the case record. 
Follow these steps to view the survey feedback:
  1. Click the Menu icon.
  2. Go to Support.
  3. Click Cases.
  4. Select and open the case record whose survey feedback you want to view.
  5. Look for the Rating and Satisfaction Survey Feedback fields in the case record
Here is how the response to the survey email is recorded in the CRM:
 
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