Introduction

A QR Code is a barcode that stores information in a machine-readable format. It is widely used for tracking inventory, advertising, sharing URLs, making payments, and more. QR Codes are scannable square patterns made up of black modules on a white background. QR Code readers can decode text, URLs, contact information, or other data.

One of the advantages of QR Codes is their ability to store a large amount of data compared to traditional barcodes, which can only store numerical data. Additionally, QR codes:

• Can be read from any angle, making them more versatile for various applications.
• Can be quickly used to access information or perform various actions.
• Are easy and practical to use, especially in mobile applications.  

QR code in Vtiger CRM

QR Code is an add-on available in the extension store. It can added as a field to any module in the CRM. It fetches data once it is scanned. A QR Code field is a read-only field. 

When creating QR Code fields, options such as Quick Create, Mass Edit, Header Field, Key Field, and mandatory are disabled. These options will appear in the Module Layout Editor but remain disabled.

QR Code field can be created in any module in any block except in the line item block. A module consists of one QR Code. A module does not support multiple QR Codes.  

For example, a contact record can have one QR Code that displays information about the contact’s name, phone number, or email ID. You can add the information you want the QR Code to display in the Layout Editor.

Anyone who has access to the CRM can scan the QR Code. You can scan the QR Code from your mobile phone, and the information will be available on your mobile phone. ​​​​​​

Scanning the QR Code is similar to making a payment using any payment app. By placing the scanner on the QR Code, you can retrieve information related to a specific record from the CRM.

Note: When a module is uninstalled, the QR Code will be removed. ​​​​​​

Use Cases

You can:​​

• Send a QR code to a customer that, upon scanning, displays a quote or invoice.
• Scan QR Codes to access product reviews in the Products module. When you add text in the Field type as product reviews, this information will be displayed upon scanning the Products QR Code.
• Use QR Codes to manage your inventory. 
• Create badges for event attendees with QR Codes, which can be scanned on the event day to mark attendance.
• Use QR Codes to track inventory movement in and out of warehouses.
• Use QR Codes to record the products used.
• Make employee badges with QR Codes to track attendance.

Benefits of QR Code

The following are the benefits of QR Code:

• Instant access to information: This helps to access data instantly in the CRM.
• Simplified Product Tracking: QR Codes can be associated with specific CRM tasks, appointments, or activities. 
• Contact Information: QR Codes can store contact details like names, phone numbers, email addresses, and more in the Contacts module. Scanning the code allows users to save the contact information directly to their phone's address book.
• Document and File Management: QR Codes can be printed on physical documents or attached to digital files stored in the CRM. Scanning these QR Codes allows users to quickly access relevant documents associated with specific customers, transactions, or projects.

Feature Availability

Limitations

The following are the limitations of the QR Code module: codes:

• The QR Code module cannot be disabled from the module manager or profiles as it is currently unavailable. (it is available in profiles but by default non-editable)
• In the QR Code field, tax and line item fields are unavailable.
• You cannot add an image field as a merge tag.
• You cannot add a QR Code as a merge tag in the WhatsApp and SMS templates.
• Field mapping in lead conversion and deal to project mapping do not support QR Code.
• The QR Code will only be visible in the detailed view of a record .
• This field is unique to list view, dashboard minilist, analytics widgets, and reports.
• It is impossible to add a condition for QR Code fields in various features such as list filters, advanced search, reports, workflows, approvals, action configuration, marketing lists, process designers, and analytics widgets. This is because QR Codes are not generated and stored, but are created dynamically based on their configuration.
• QR Code field value cannot be imported or exported.
• QR Code fields cannot be updated from workflow tasks like update field tasks or create record tasks. The same applies to Approvals and Process Designers.
• The QR Code field from mailroom actions with body mapping cannot be updated.
• QR Code fields cannot be updated from webforms.