Yes, you can do this by linking the contact record to the case by using the Contact Name
Follow these steps to link a contact record to a case:
- Click the Menu icon.
- Go to Support.
- Click Cases.
- Open the case record that you want to link to a contact.
- Click Deep Dive.
- Look for the Contact Name field.
- Click the contact icon beside it.
- Select the contact record that you want to link to the case.
- Click Save.