FAQs in this section
What is a case?
How do I create a case?
Can I link a customer record to their case record?
What is the Is Billable field in Cases?
Can I link a service to a case?
Can I create a case using Quick Create?
What are the different statuses of a case?
How do I assign a case to a team in my company?
Where can I find the responses to the Customer Satisfaction Survey?
What is the Customer Satisfaction Survey?
How does the Customer Satisfaction Survey work?
How can I find the Customer Satisfaction Survey workflow?
What is the difference between cases and internal tickets?
Can I filter cases depending on the Customer Satisfaction Survey feedback?
How do I set up a mailroom rule to create cases?
How do I reply to a case?
Why are there no closed states in Cases?

Can I mass edit case details at once?

Yes, you can mass edit cases for single or multiple fields in the List View.

Follow these steps to mass edit cases:
  1. Click the Menu icon.
  2. Go to Support.
  3. Click Cases.
  4. Select the cases that you want to edit at once in this way:
    1. Hover the case records.
    2. Click the radio button located on the left.
  5. Click the Edit icon located above the column names.
  6. Select the field(s) that you want to mass edit from the Available Fields drop-down.
  7. Enter the new field value.
  8. Click Save.
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