FAQs in this section
Why are emails not getting delivered to my Contacts?
To ensure that your ad hoc, workflow, and other emails are delivered to your Contacts, you must configure certain settings.
Follow these steps to ensure your contacts receive your emails:
- Log in to the CRM.
- Go to the User Profile in the top right corner of the screen
- Click Settings. The Settings page opens.
- Look for the Configuration section.
- Select Email Settings. The Email Settings page opens.
- Click Edit.
- Go to the Required Opt-in for Email Delivery section.
- Enable the following checkbox:
- Allow sending ad-hoc emails to contacts that have opted out
- Allows sending workflow emails to contacts that have opted out
- Automatically send a double opt-in email after webform submission
- Click Save.