FAQs in this section
What is an email campaign?
How do I create an autoresponder email campaign?
What are the different types of opt-ins?
What should I do when my email campaigns subscription becomes inactive?
What happens when I cancel an email campaign?
How can I remove the supension from my email campaign account?
Images do not load correctly on Outlook. Why?
Does an autoresponder campaign send emails on the day it is created?
Is an email address removed from the marketing list if a bounce occurs on it?
What is the benefit of duplicating an email campaign?
I am not able to use my Yahoo email address in the From email field.
What measures can I take if spam complaints, unsubscribes, or bounces occur on my email campaigns?
What is the maximum number of spam complaints, unsubscribes, and bounces I can get on my email campaings?
How many email credits do I get during a free trial?
Why are my allowed credits zero?
What does bounce mean? How does it affect the marketing list?
Can I test an email campaign before sending it out?
Can I reschedule an email campaign?
How can I see the email campaigns that I have sent to a contact?
How can I change my email campaigns plan?
When does Vtiger suspend an email campaign subscription?
What are the types of email campaigns in Vtiger CRM?
How do I stop my email campaigns from landing Gmail's Promotions?
How do I view the metrics of my email campaigns?
Can I track the recipients' activities on email campaigns?
How do I duplicate an email campaign?
Can I get reports on email campaigns?
What happens if I do not renew my email campaign credits?
Why does my scheduled email campaign get delayed by a few minutes?
Why do contacts mark my email campaigns as spam?
How do I create a regular email campaign?
How do I schedule an email campaign?
Why has my email campaigns subscription has become inactive?
Emails are not getting delivered to my contacts. Why?
My autoresponder email campaign has a slight delay. Why?
Can I stop an autoresponder email campaign?
What are the different statuses that an email campaign can take?
What are email campaign credits?
Is there a free plan for email campaign credits?
How do I setup Email Settings to send an email campaign?
Can I set up a Reply To address for my email campaign?
Can I edit an autoresponder email campaign that has started?
How do I start an autoresponder email campaign?
What are drip email campaigns?
How do I select a marketing list in an email campaign?
How do I know if a marketing list contains contacts or organizations?
When does a contact's Email Opt-in field take the value Opted Out (contact)?

What is the difference between available and allowed credits?

Available credits are the total number of emails you can send from your Vtiger account. Allowed credits are the maximum number of emails you can send at the present moment. The number of credits allowed increases when your Nice Score increases.

For example, if you have 9680 Available credits and 1000 Allowed credits, you are allowed to send only 1000 emails per email campaign. Your Nice Score is recomputed within a couple of hours after a campaign is sent. When the Nice Score increases, the Allowed credits increase to 2500. For this to happen, the AutoResponder Campaigns cron job must run.

Note:
  • What is an autoresponder email campaign
Autoresponder email campaigns are sent automatically when triggered and scheduled. You must set up trigger conditions and the date and time at which the autoresponder must be sent. 
  • What is a cron job
A cron job is executed at the back end at frequent intervals to perform different tasks in the CRM. Each cron job runs at a predefined interval. Go to Settings > Automation > Scheduler > AutoResponder Campaigns to view the timing of the cron job.
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