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Can I track the recipients' activities on email campaigns?

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Yes, you can. When you send out an email campaign and enable email tracking, you can get updates about the recipients’ activities on the emails. These updates are available under the Activity section of a contact’s Summary View.

Follow these steps to track touchpoints for email campaigns:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Essentials.
  4. Select Contacts.
  5. Open a contact record.
  6. Click Filters in the Activity section.
  7. Tick the Email Campaigns checkbox under Customer Touchpoints.
You will see the updates on when the contact opened your email, clicked on a link in your email, etc. in the Activity section.

Follow these steps to enable email tracking for email campaigns:
  1. Click the Main Menu.
  2. Go to Essentials.
  3. Go to Actions.
  4. Select Configuration.
  5. Select Engagement Alerts.
  6. Scroll down to the Email Campaigns section.
Click here to Know More.
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