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How do I add a lead from Social's Facebook account?

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Follow these steps to add leads:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Essentials > Conversations.
  4. Select Social. You will land on the Social module.
  5. Click Facebook or Google under Posts on the left-hand side.
  6. Click the Actions icon (three dots) under a post.
  7. Click Add Lead.
  8. Enter the desired contact/lead information. Make sure to fill in all the mandatory fields.
  9. Click Save.
You will find the contact or lead that you create in the Contacts/Leads module.
 
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