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How do I link a lead from Social's Facebook account?

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Follow these steps to link a lead record:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Essentials > Conversations.
  4. Select Social. You will land on the Social module.
  5. Click Facebook under Posts on the left-hand side.
  6. Click the Actions icon (three dots) under a post in the All Posts, Mentions, or Comments section.
  7. Click Select Lead.
  8. Select a contact/lead record by clicking on it.
The next time you click the Actions icon on the comment or post from Social, you will see the View Contact option. By clicking it, you can view the contact record.
 
To know more about Social, click here.
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