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What are the limitations of WhatsApp Personal number integration?

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Here are a few limitations of WhatsApp Personal Number Integration:
  • You can use WhatsApp Business API or Personal WhatsApp one at a time in Vtiger CRM.
  • You cannot send attachments or view attachments.
  • The message will be auto-filled from Vtiger CRM to a particular WhatsApp number compose textbox. You have to then manually tap on send action.
  • You cannot send bulk messages to multiple contacts. Only one message can be sent to each contact.
  • The Vtiger App will not track friends, Family, and Group notifications. (Contact saved in the device Phonebook will be treated as Personal Contacts, and Vtiger will ignore tracking messages from personal contacts.)
  • Recommended for limited usage.
  • You should keep the app active or running in the background to track WhatsApp messages from CRM contacts. 
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