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    Home  >   FAQs   >  How do I configure WhatsApp with Clickatell for Vtiger CRM?
    FAQs in this section
    What is Clickatell? What is the WhatsApp integration with Clickatell for Vtiger CRM? Can I configure WhatsApp with Clickatell integration in Vtiger CRM? What are the benefits of integrating WhatsApp and Clickatell with Vtiger CRM? What are the prerequisites to integrate Clickatell with Vtiger CRM? How do I Install Clickatell Extension In Vtiger CRM? How do I disable WhatsApp integration with Clickatell? What is Gupshup? What is WhatsApp integration with Gupshup for Vtiger CRM? Can I configure WhatsApp with Gupshup in Vtiger CRM? What are the benefits of integrating WhatsApp and Gupshup with Vtiger CRM? What are the prerequisites for integrating Gupshup with Vtiger CRM? How do I install the Gupshup extension in Vtiger CRM? How do I configure WhatsApp with Gupshup for Vtiger CRM? How do I send WhatsApp messages using Clickatell from Vtiger CRM? How do I use Gupshup WhatsApp templates in Vtiger CRM? How do I disable WhatsApp integration with Gupshup? How do I send WhatsApp messages using Gupshup from Vtiger CRM? What is Wablas? What is the WhatsApp - Wablas integration for Vtiger CRM? What are the benefits of Vtiger and Wablas integration? How do I install Wablas as a service provider in the CRM? Where is Wablas available as a WhatsApp service provider in the CRM? How do I integrate Wablas with Vtiger CRM? How do I send a WhatsApp message from the CRM using Wablas? How do I send a WhatsApp message using Wablas from the CRM List View? How to send a message using Wablas from the Summary View? How do I view WhatsApp-Wablas records in the CRM? How do I view WhatsApp records for Wablas from the WhatsApp module? How do I view WhatsApp records for Wablas from a module? What are the WhatsApp opt-in settings available for Clickatell in Vtiger CRM? How do I create Clickatell WhatsApp Templates for WhatsApp messaging? Where can I see WhatsApp - Clickatell records in the CRM? Can One Professional Edition users integrate WhatsApp with Gupshup? How do I integrate my personal number into the app? What are the limitations of WhatsApp Personal number integration? What is WhatsApp personal number integration in Vtiger CRM? What are the limitations of WhatsApp personal number integration? What are the benefits of using WhatsApp personal number integration? What is the WhatsApp notification tracker? What is WhatsApp Business API? What is Notification access? Can I install the Vtiger Mobile CRM app on my phone? How do I install Vtiger Mobile CRM on my mobile? Where do I find the Vtiger CRM app on installation? How do I set up a personal WhatsApp number in the Vtiger CRM app? How do I send a WhatsApp message from the Vtiger Mobile CRM app? How do I use WhatsApp templates to send WhatsApp messages? Will the Vtiger track my personal WhatsApp messages? Should the Vtiger CRM app be active or running in the background to track WhatsApp messages? Can I send or view attachments? Will I be charged for sending messages? Should I buy WhatsApp API for sending messages from the app? Is the WhatsApp Mobile CRM app available for Android and iOS mobile phones? What is WATI? Explain WATI Integration with Vtiger CRM. What are the benefits of WATI Integration with Vtiger CRM? How do I integrate WhatsApp with WATI in Vtiger CRM? How do I install the WATI Add-on in Vtiger CRM? How do I configure WATI in the WhatsApp module? How do I add webhooks for Incoming Callback? How do I add webhooks for Status Callback? How do I create templates in the WATI platform? How do I send messages from the CRM using WATI? What is Ampala Info Services? What is the WhatsApp Integration with Ampala? Can I configure WhatsApp Integration with Ampala? What are the benefits of using WhatsApp Integration with Ampala? How do I install Ampala in Vtiger CRM? How do I configure WhatsApp and Ampala in Vtiger CRM? How do I send WhatsApp messages from List View? How do I send a WhatsApp message from the Summary View? How do I reply to WhatsApp messages from Summary View? Where can I view all WhatsApp message records in the CRM? Can I send messages using other WhatsApp templates? How do I create WhatsApp Templates in Ampala? How do I sync Ampala WhatsApp approved Templates in Vtiger? What are the available webhook events in Wati WhatsApp integration?

    How do I configure WhatsApp with Clickatell for Vtiger CRM?

    Table of Contents
    This process involves to-and-fro navigation between Vtiger CRM, Clickatell, and WhatsApp screens and involves the following steps:
    • Step 1:  Configure WhatsApp and Clickatell in Vtiger CRM
    • Step 2: Adding your WhatsApp number on Clickatell
    • Step 3: Retrieving the API Key
    • Step 4: Adding API Key in Vtiger CRM
    Note: Only admin users can configure WhatsApp with Clickatell for Vtiger CRM. 

    Step 1:  Configure WhatsApp and Clickatell in Vtiger CRM
    Follow the below steps to integrate WhatsApp with Clickatell:
    1. Log in to your CRM account.
    2. Click the User Menu.
    3. Click Essentials.
    4. Look for Conversations.
    5. Click WhatsApp.
    6. Click Settings.
    7. Click +Add. The Add Configuration window opens.
    8. Enter or select the following in the Add Configuration window.
      1. Provider: Choose the Provider as Clickatell.
      2. Active: Select Active input as Yes.
      3. Once you choose the Provider as Clickatell, Status Callback and Incoming Callback URLs fields are displayed. 
      4. Copy the Status Callback and Incoming Callback URLs (to a Notepad or a document). 
    You will now have to navigate to the Clickatell screen for Step 2.
     
    Step 2: Adding your WhatsApp number on Clickatell
    On the Clickatell screen, you must set up WhatsApp, Test Phones, and API Integrations. You can retrieve the API Key in the API Integrations section.
    Note: Keep your Clickatell login credentials, Status Callback, and Incoming Callback URLs ready before you begin. 

    Follow these steps to create your Clickatell WhatsApp account:
    1. Log in to your Clickatell account. The Clickatell Homepage appears.
    2. Click WhatsApp. The WhatsApp screen appears.
    3. Click +Create New WhatsApp Account. The New WhatsApp Account screen opens.
    4. Fill in the required WhatsApp Application details.
      1. If WhatsApp approves your WhatsApp Application, your Clickatell WhatsApp account will be displayed on the My WhatsApp Accounts screen.
      2. Follow these steps to find your Clickatell WhatsApp account:
        1. Log in to your Clickatell account. 
        2. Click WhatsApp.
        3. You can find your WhatsApp account under the My Workspace > WhatsApp screen.
    5. If you already have an existing Clickatell WhatsApp account click the same.
    6. Follow these steps to add a test phone:
      1. Click Test Phones on the Homepage. The Test Phones screen opens.
      2. Choose your desired Country Code and enter the Phone Number.
      3. Click Add to add a test phone. The entered phone number will now be available in the My Test Phones list view.
    In the next step, you must retrieve and paste the API Key into Vtiger CRM. 

    Step 3: Retrieving the API Key
    Follow these steps to retrieve the API Key from your WhatsApp account in Clickatell. 
    1. Log in to your Clickatell account.
    2. Click My Workspace.
    3. Click My WhatsApp Accounts. The WhatsApp Accounts screen opens.
    4. Click on your WhatsApp Account to display the API Key and API Integrations.
    5. Choose Setup Type as Sandbox if you are testing and Production if you want to start using WhatsApp. 
    6. Under Reply Callbacks, paste the Incoming Callback URL in the Enter target address field. 
    7. Under Enable Delivery Notifications, paste the Status Callback URL in the Enter target address field.
    8. Click Next. You will be directed to the API Details & Test Phones screen, where you will find the API Key in the One API Details section.
    9. Click Copy to copy the API Key.
    10. Click Next.
    11. You will be directed to the below screen, allowing Clickatell to send WhatsApp messages to your customers directly. Since you need to send WhatsApp messages from the CRM, click Skip.
    12. If the WhatsApp number was successfully added to your Clickatell account, a confirmation message, 'Account Setup Complete,' is displayed. You will also receive a confirmation from WhatsApp.
    13. Click Done for Now.

    You will now have to navigate back to Vtiger CRM.

    Step 4: Adding API Key in Vtiger CRM
    Follow these steps to add the API Key (you copied on the Clickatell screen):
    1. Login to your CRM account.
    2. Click the User Menu.
    3. Click Essentials.
    4. Look for Conversations.
    5. Click WhatsApp.
    6. Click Settings.
    7. Click +Add. The Add Configuration window opens.
    8. Enter or select the following information:
      1. Provider:  Displays Clickatell.
      2. Active: Displays yes.
      3. API Key: Paste the API Key you copied earlier.
      4. Status Callback: Paste the callback URL.
      5. Click Save.
    You will be directed to the WhatsApp module, where you can see that Clickatell is successfully added as the Provider.
    Whenever you send a WhatsApp message using Clickatell, the WhatsApp module List View screen displays the relevant record. You can click on individual records to view their details.
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