Admin users can disable WhatsApp Integration with Pinnacle in Vtiger CRM by disabling the Pinnacle extension.
Follow these steps to disable the Pinnacle:
- Log in to your CRM account.
- Click the User Menu.
- Click Settings.
- Go to Module Management > Modules. The Modules page opens.
- Look for Pinnacle.
- Disable the Pinnacle checkbox.
Once Pinnacle is disabled, the Pinnacle WhatsApp account will no longer be displayed, and the WhatsApp messaging from Pinnacle option will not be available.