FAQs in this section
How do I configure WhatsApp and Ampala in Vtiger CRM?
Configuring WhatsApp and Ampala involves the following steps:
- Step 1: Integrating WhatsApp with Ampala in Vtiger CRM
- Step 2: Retrieving API Key and License number from Ampala
- Log in to your CRM account.
- Click the User Menu.
- Click Essentials.
- Look for Conversations.
- Click WhatsApp.
- Click the Settings icon.
- Select Provide Configuration.
- Click +Add. The Add Configuration screen opens.
- Enter or select the following information:
- Provider: Choose the Provider as Ampala.
- Provider Name: Type the Provider Name.
- Active: Select Active input as Yes.
- Status Callback: Copy the Status Callback URLs (to a Notepad or a document).
- Incoming Callback: Copy the Incoming Callback URLs (to a Notepad or a document).
Step 2: Retrieving API Key, License Number from Ampala
On the Ampala screen, you can retrieve the API Key and License Number.
Note: Keep your Ampala login credentials with you before you begin.
Follow these steps to retrieve the API Key and License number:
- Log in to your Ampala account. (https://login.ampala.in)
- Enter your Username and Password. The Dashboard opens.
- Click More.
- Click WhatsApp. An API setup page opens.
- Copy the Account license number and paste it into a Notepad.
- Go to WhatsApp Settings on the right side of the screen.
- Go to API. The API Documentation window opens.
- Copy the API key and paste it to a notepad.
- Go to the Configure Webhook section.
- Paste the Status Callback URL from Step 1.
- Click Save.
Navigate back to Vtiger CRM for the next step.
Follow the below steps after the 8th step in Step 1.
- Go to the API key field.
- Paste the API key retrieved from Ampala.
- Go to License Number.
- Paste the License number retrieved from Ampala
- Click Save.