How do I edit WhatsApp templates synced from Pinnacle in Vtiger?

Follow these steps to edit Pinnacle Templates in Vtiger:

1. Log in to the CRM.
2. Click the Main Menu.
3. Go to Tools.
4. Go to Templates.
5. Click WhatsApp Templates. The WhatsApp Templates page opens.
6. View synced templates from Pinnacle with the Source as Pinnacle.
7. Select a template. The Editing WhatsApp Template window opens. 
8. Edit or view the following information in the Editing WhatsApp Template window:
   1. Header: Specifies the header section of the template.
   2. Media Type: Specifies the file type used in the header, if media is included.
   3. Content: Displays the main message body.
   4. Footer: Specifies the footer section of the template.
   5. Buttons: Displays any buttons added to the message, such as call to action or Quick Reply.
   6. Template Name: The name of the template.
   7. Template ID: A unique ID assigned to the template.
   8. Assigned To: Indicates the CRM user or team responsible for managing the template.
   9. Language: Specifies the language of the template message.
   10. Status: Displays the current approval status (Approved, Pending, or Rejected).
   11. Category: Indicates the type of communication the message serves (e.g., marketing).
   12. Module: Specifies the CRM module (e.g., Contacts or Leads).
   13. Merge Fields: Used to map placeholder variables (e.g., {{1}}, {{2}}) in the message content to actual CRM fields.
9. Click Save.