Follow these steps to send WhatsApp messages using WATI.
- Log in to the CRM.
- Go to Contacts.
- Click +Add Contact. Create a Contact with the WATI registered WhatsApp number.
- Select a Contact from which you wish to send a message. The Summary View of that contact opens.
- Click More.
- Select WhatsApp. The Send WhatsApp message window opens.
- Enter or select the following information:
- Phone Number: Select the Phone number from which you want to send a message from the drop-down.
- WhatsApp Gateway: Select the WhatsApp Gateway from the drop-down.
- WhatsApp Template: Select the WhatsApp Template from the drop-down. The template will be auto-filled in the message field.
- Message: Type the WhatsApp message to be delivered to the customer.
- Attach Files: Attach files if needed.
- Click Send.
The users will receive messages in their WhatsApp on mobile. The messages from the mobile are received on the WATI platform.