How do I send messages from the CRM using WATI?

Follow these steps to send WhatsApp messages using WATI.

1. Log in to the CRM.
2. Go to Contacts.
3. Click +Add Contact. Create a Contact with the WATI registered WhatsApp number.
4. Select a Contact from which you wish to send a message. The Summary View of that contact opens.
5. Click More.
6. Select WhatsApp. The Send WhatsApp message window opens.
7. Enter or select the following information:
   1. Phone Number: Select the Phone number from which you want to send a message from the drop-down.
   2. WhatsApp Gateway: Select the WhatsApp Gateway from the drop-down.
   3. WhatsApp Template: Select the WhatsApp Template from the drop-down. The template will be auto-filled in the message field.
   4. Message: Type the WhatsApp message to be delivered to the customer. 
   5. Attach Files: Attach files if needed.
8. Click Send. 

The users will receive messages in their WhatsApp on mobile. The messages from the mobile are received on the WATI platform.