You must have a WATI as well as a WhatsApp business account to integrate WATI and WhatsApp with Vtiger CRM.
You must first install the WATI Add-on in Vtiger CRM to begin the integration process. You will be moving back and forth between WATI, WhatsApp, and Vtiger.
To integrate and use WhatsApp and WATI with Vtiger CRM, you must follow the below steps:
- Step 1: Installing the WATI Add-on in Vtiger CRM
- Step 2: Configuring WATI on WhatsApp
- Step 3: Adding Webhooks in the WATI platform