Follow these steps to add Webhooks in the WATI platform for Status Callback:
- Log in to the WATI.
- Click More.
- Click Webhooks from the drop-down.
- Click Add Webhook. An Add Webhook window opens.
- Follow these steps to get the Status Callback URL from Vtiger CRM:
- Log in to the CRM.
- Go to Essentials.
- Go to Conversations.
- Select WhatsApp. The WhatsApp module opens.
- Click Settings.
- Select Provider Configuration from the drop-down. A list of providers will appear.
- Hover over to WATI from the list.
- Click the Edit icon. An Edit configuration window opens.
- Copy the Status Callback URL.
- Go back to the WATI Platform.
- Enter or select the following information:
- URL: Paste the Status Callback URL from Vtiger CRM.
- Status: Select Enabled from the drop-down.
- Event: Select Sent Message Delivered and Sent Message is READ from the drop-down.
- Click Save.
Note: The above Webhook is added for message delivery notifications.