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How do I view WhatsApp records for Wablas from a module?

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You can view WhatsApp conversations from the module where you have initiated them.
 Follow these steps to view WhatsApp records from a module:
  1. Log in to your CRM account.
  2. Go to the module from where you have initiated the WhatsApp conversation.
  3. Click the customer record. The Summary View opens.
  4. Under Activities, you can view the WhatsApp conversation with delivery statuses Delivered, Failed, and Read.
Or
  1. Log in to your CRM account.
  2. Go to the module from where you have initiated the WhatsApp conversation.
  3. Click the customer record. The Summary View opens.
  4. In the Widget View, click WhatsApp.
  5. You can view the WhatsApp conversation.
After integrating Vtiger CRM with Wablas, to learn how to:
  • Send a WhatsApp message from different views in Vtiger CRM, click here.
  • Viewing WhatsApp records, click here.
  • To understand WhatsApp opt-in settings, click here.
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