The following are the limitations of integrating your personal WhatsApp number with the CRM.
You can use either a WhatsApp Business API or your personal WhatsApp number in Vtiger CRM. They cannot be used together.
You cannot send attachments or view attachments.
Friends, family, and group notifications will not be tracked by the Vtiger mobile app. Contacts saved in your mobile phone or device’s Phonebook will be treated as personal contacts. Vtiger will ignore tracking messages from personal contacts.
You should keep the mobile app active or running in the background for the CRM to track WhatsApp messages from CRM contacts.