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Applicable Taxes for Vtiger Billing 

This article explains the taxes applicable to Vtiger CRM subscriptions and the Add-ons. Applibase Inc. DBA Vtiger and Vtiger Systems India Pvt Ltd are registered to collect and remit taxes to the governments in the following countries:

• Australia
• Canada
• Chile
• European Union (All 27 countries)
• Niger
• India

 

Note: Taxes vary by country and might apply to all or only some businesses in a country.
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Taxes in Australia - GST (Goods & Services Tax)

Invoices of Australian customers will be subject to a goods and services tax (GST) of 10%. This will affect all the customers with Australian business addresses. However, the Australian GST department clarified that if any Australian customers are registered under GST and have an ABN (Australian Business Number), then they should not be charged with the GST if the following conditions apply:

• Customers should submit their ABN (Registration Certificate for Authentication) to Applibase DBA Vtiger.
• A declaration on the Billing page of CRM by the customer states that they were registered under GST.

Taxes In Canada - GST/HST (Goods and services Tax/ Harmonized sales Tax)

For Canadian customers: To comply with the rules of the Canada Revenue Agency, we, Applibase Inc. DBA Vtiger, registered for GST with Business Number 781806401 RT 9999, charge GST/HST to all Canadian customers based on their location. 

The tax name and rates applicable to every customer will vary based on their location, and the same can be seen as shown in the table below.

 

 
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Taxes in Chile - VAT (Value Added Tax)

For Chilean customers:

• Applibase DBA Vtiger needs tax information to determine VAT liability.
• If no tax information is provided, a 19% VAT will be added to the invoices. 
• Please update the VAT number and other billing details on your billing page of CRM, and also submit the VAT  accordingly to confirm if you are registered in Chile as a VAT taxpayer.

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Taxes in the European Union - VAT (Value Added Tax) - One Stop Shop Scheme (OSS Scheme):

European customers:

• To comply with the laws within the European Union, Applibase DBA Vtiger is registered under the VAT OSS scheme, and we need to collect the tax information of European customers to determine the VAT liability.
• If no tax information is provided, VAT will be added to the invoices based on the customer's country, location, and laws.
• Please update the VAT number and other billing details on your billing page of CRM, and also submit the VAT  accordingly to confirm if you are registered in your country as a VAT taxpayer.

Tax Names and Tax rates of countries in the European Union can be seen in the table below:
 

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Taxes in Niger

To comply with the rules of the Niger government, we will add 20% of the invoice value as the Withholding tax so that it can be deducted at the customer's end, and the balance invoice value will be received by Applibase DBA Vtiger.

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Taxes in India - GST (Goods & Services Tax)

If you are located in India, you will be charged with Goods and Services Tax (GST) of 18% on all the purchases you make. GST is a dual taxation model where both the Indian states and the Indian central government apply tax on services and goods. GST consists of 3 types of taxes: central tax, state tax, and integrated tax. The following are the rates:

• Central GST (CGST) rate: 9%
• State GST (SGST) rate: 9%
• Integrated GST (IGST) rate: 18%

Vtiger is located in Karnataka State. So our customers within Karnataka will be charged with CGST & SGST. Customers from other states will be charged only IGST. Customers without a GST registration (GSTIN) will also be charged with IGST.

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Other countries

If you don't see your country in the above list, that means we don't have information or charge tax for that country or its customers.

Note: 'Applibase DBA Vtiger' or 'Vtiger Systems India Pvt Ltd' can't advise you on tax matters. Please contact your tax adviser for any questions about this tax.