FAQs in this section
How does Facebook, twitter and Linked in field work ?
What is Vtiger Social?
In which editions is Vtiger Social available?
How do I log in to my Facebook account using Social?
What is a comment stream in Vtiger Social used for?
How do I create a comment stream in Vtiger Social?
In what situations should I use the record creation options on Social?
How do I link a lead from Social's Facebook account?
How do I add a contact from Social's Facebook account?
How do I delete a post?
What is the Social Inbox?
Can I filter activities on my Social Inbox?
How do I add an account to Social?
How do I disconnect an account to Social?
How do I remove an account from Social?
What type of automation does Social allow?
Why do we need automation rules in Vtiger Social?
What is Google My Business?
How is Google My Business related to Vtiger CRM?
What is the use of Google My Business with Vtiger Social?
Which platforms does Vtiger Social support?
How do I log in to Google My Business?
How do I create a Google My Business (GMB) post?
How do I schedule a Facebook post using Social?
Can I post to multiple social media accounts from Vtiger Social?
Can I edit a post after publishing it using Social?
Can I schedule a post on Google My Business (GMB) using Social?
Can I schedule a post on Facebook and Google My Business (GMB) at the same time?
Can I post on multiple channels from the Social module?
How do I reschedule a GMB post?
What can I do using Vtiger Social?
How do I create and publish a post on Facebook using Social?
How do I delete a scheduled post from Social?
Can I like Facebook posts or comments from Social?
How do I reply to Facebook comments from Social?
How do I reschedule a post using Social?
How do I add a lead from Social's Facebook account?
How do I link a contact from Social?
How do I create a case from Social?
How do I create a deal from a Google My Business post or review?
Where can I see the questions that users leave on my Google My Business page?
Can I add FAQ to Google My Business?

What are the steps to add or link records from Social's Facebook?

Follow these steps to add or link contacts:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Essentials > Conversations.
  4. Select Social. You will land on the Social module.
  5. Click Facebook under Posts on the left-hand side.
  6. Click the Actions icon (three dots) under a post in the All Posts, Mentions, or Comments section.
  7. Linking an existing contact or lead:
    1. Click Select Contact or Select Lead.
    2. Select a contact/lead record by clicking on it.
      • The next time you click the Actions icon on the comment or post from Social, you will see the View Contact option. By clicking it, you can view the contact record.
  8. Adding a contact or lead:
    1. Click Add Contact or Add Lead.
    2. Enter the desired contact/lead information. Make sure to fill in all the mandatory fields.
    3. Click Save.
      • You will find the contact or lead that you create in the Contacts or Leads module.
  9. Adding a case:
    1. Click Add Case.
    2. Enter the desired case information. The fields below are auto-filled:
      • Case Title is picked from the Facebook user profile name.
      • Summary is picked from the comment or post text.
    3. Click Save.
To know more about Social click here.
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