Follow these steps to add contacts:
- Log in to your CRM account.
- Click the Main Menu.
- Go to Essentials > Conversations.
- Select Social. You will land on the Social module.
- Click Facebook under Posts on the left-hand side.
- Click the Actions icon (three dots) under a post in the All Posts, Mentions, or Comments section.
- Click Add Contact.
- Enter the desired contact/lead information. Make sure to fill in all the mandatory fields.
- Click Save.
You will find the contact that you create in the Contacts module.
To know more about Social, click here