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Feature Limits

This article explains the limitations of certain features with respect to the editions.

Rashmi Kashyap

21 Apr, 2021 - Updated 1 year ago

Introduction

Vtiger CRM contains a plethora of modules and features, and each of them has its unique functionality.

Keeping customer requirements in mind, we offer three editions - Sales, Help Desk, and All-In-One. Each edition has subcategories called tiers.

Sales edition has three tiers - Sales Starter, Sales Professional, and Sales Enterprise.
Help Desk edition has two tiers - Help Desk Starter and Help Desk Professional.
All-In-One edition has two tiers - One Professional and One Enterprise.

All editions and tiers come with specific modules based on the demands and needs of customers.

This article will enlighten you about Vtiger editions and the availability of the features and the limits for each of these editions and the associated limitations.

If you want to know the pricing of each edition, click here.
If you want to know how billing works in Vtiger, click here.
If you want to subscribe to Vtiger, click here.

Add-Ons

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Feature ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Webhooks	-	250 calls per user (25,000 max per day)	500 calls per user (50,000 max per day)	-	250 calls per user (25,000 max per day)	500 calls per user (50,000 max per day)	500 calls per user (50,000 max per day)
Encryption of Sensitive Data at Rest (Available Modules: Leads and Contacts)	5 fields per module	5 fields per module	5 fields per module	5 fields per module	5 fields per module	5 fields per module	5 fields per module

API Limits

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Limits ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Per minute	30	45	75	30	45	60	90
Per hour	1000	2000	3000	1000	2000	2500	3000
Per day	3000 + 200 per user	6000 + 400 per user	6000 + 800 per user	3000 + 200 per user	6000 + 400 per user	6000 + 600 per user	6000 + 800 per user
Max per day	24,000	48,000	72,000	24,000	48,000	60,000	72,000

Note: The API limits for other editions:

Free
- Per minute - 20
- Per hour - 100
- Per day - 3000 + 100 per user
- Max per day - 4000
Exclusive
- Per minute - 30
- Per hour - 1000
- Per day - 3000 + 200 per user
- Max per day - 24,000

Pricing for API Booster Packs

No. of Packs → Limits ↓	1	10	20	40
Per minute	5	50	100	200
Per hour	500	5000	10,000	20,000
Per day	10,000	100,000	200,000	400,000
Price per month	$25	$250	$500	$1000

Note:

When you buy an API booster pack, the pack credits will be added to your edition credits.
If you need further assistance, please reach out to our Support team (support@vtiger.com) with your requirements.

Automation

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Feature ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Workflows	25	50	75	25	50	100	150
Multipath Workflows	2	5	10	2	5	5	10
Allowed Actions or Workflows	6	8	8	6	8	8	8
Scheduled Workflows	10	20	30	10	20	20	30
Hourly Limit	1	2	3	1	2	2	3
Daily Limit	5	10	15	5	10	10	15
Deals & Quote Approval Automation	-	-	5 processes per module and 5 rules per process	-	-	-	5 processes per module and 5 rules per process
Case Escalation Rules	-	-	-	3	Unlimited	Unlimited	Unlimited

Customization

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Feature ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Custom Modules	-	10	25	-	10	25	25
Custom Fields (per module)	25	50	100	25	50	100	100
Text Area Fields	5	10	10	5	10	10	10
Rich Text Fields	2	2	2	2	2	2	2
Items per Picklist	1,000	1,000	1,000	1,000	1,000	1,000	1,000
Characters per Picklist Value	100	100	100	100	100	100	100

Document Collaboration

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Feature ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Document Sharing (per month)	10	50	Unlimited	5	10	100	Unlimited
Document Upload - Max File Size	25 MB	25 MB	50 MB	25 MB	25 MB	50 MB	50 MB

Email Functionality

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Feature ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Inbox (per user)	1 shared mailbox & 1 personal mailbox	3 shared mailbox & 1 personal mailbox	10 shared mailbox & 1 personal mailbox	1 shared mailbox & 1 personal mailbox	3 shared mailbox & 1 personal mailbox	3 shared mailbox & 1 personal mailbox	10 shared mailbox & 1 personal mailbox
Outgoing Emails (per day)	300 emails user	500 emails user	Unlimited	300 emails user	500 emails user	500 emails user	Unlimited
Email Sequences	2 sequences per user & 5 emails per sequence	10 sequences per user & 5 emails per sequence	25 sequences per user & 5 emails per sequence	-	-	10 sequences per user & 5 emails per sequence	25 sequences per user & 5 emails per sequence

Note: Only transaction emails sent using Outgoing Emails are considered.

Marketing Automation

Edition

SALES

HELP DESK

ALL-IN-ONE

Tier →

Feature ↓

Starter

Professional

Enterprise

Starter

Professional

Enterprise

Free Monthly Email Campaigns Credits

10,000

1,000 per user

20,000

2,000

per user

25,000

2,500 per user

20,000

2,000 per user

25,000

2,500 per user

Reports & Analytics

Edition

SALES

HELP DESK

ALL-IN-ONE

Tier →

Feature↓

Starter

Professional

Enterprise

Starter

Professional

Enterprise

Custom Report Builder

50 Custom +

10 Schedule

100 Custom +

25 Schedule

250 Custom + 50 Schedule

50 Custom +

10 Schedule

100 Custom +

25 Schedule

250 Custom +

50 Schedule

500 Custom

100 Schedule

Storage

Edition

SALES

HELP DESK

ALL-IN-ONE

Tier →

Feature ↓

Starter

Professional

Enterprise

Starter

Professional

Enterprise

File Storage

5 GB

500 MB

per user

7.5 GB

750 MB

per user

15 GB

1.5 GB

per user

5 GB

500 MB

per user

7.5 GB

750 MB

per user

15 GB

1.5 GB

per user

15 GB

1.5 GB

per user

Support Management

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Feature ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Customer Portal (per user)	-	-	-	50	100	100	100
SLA Policies	-	-	-	1	25	25	50
Business Hours	-	-	-	1	25	25	50

Tasks & Calendar

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Feature ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Personal Appointment Pages	5	10	Unlimited	-	-	Unlimited	Unlimited
Auto - Assigned Event Pages	1	2	Unlimited	-	-	Unlimited	Unlimited
Group Event Pages	1	2	Unlimited	-	-	Unlimited	Unlimited

User & Access Control

Edition	SALES			HELP DESK		ALL-IN-ONE
Tier → Feature ↓	Starter	Professional	Enterprise	Starter	Professional	Professional	Enterprise
Profile Limit	5	25	250	5	25	25	250
Role Limit	5	25	250	5	25	25	250

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Articles in this section

Feature Limits

Table of Contents

Introduction

Add-Ons

API Limits

Pricing for API Booster Packs

Automation

Customization

Document Collaboration

Email Functionality

Marketing Automation

Reports & Analytics

Storage

Support Management

Tasks & Calendar

User & Access Control

Comments 0