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Introduction to Kanban View

Bindu Rekha Babu
9 Oct, 2023 - Updated 9 months ago
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Kanban views display data in an organized manner. They help give insights about potential blocks, help you plan and optimize your processes, and improve productivity.
Did you know the Kanban View displays information as a visual storyboard?
So what makes the Kanban view unique? 

  • Well, the Kanban View is a visual treat to the users for it displays data in neat little sections of information.
  • While a ListView displays records in a list, one after another, a Kanban View, segregates data based on the conditions you set.
    • For example,  consider the Kanban View in the Deals module. You can segregate deals based on their stages - New, Qualifying, Ready to Close, Closed, Won, or Lost.

Displaying the Kanban View

Kanban View is now for any module with a picklist, user, and status field.
When you click the Kanban View icon, the screen will display the following options:
  • View By supports the card view for the different picklists.
  • Sort By to view details such as Created Time, Modified Time, and Assigned To.

Kanban View displays information as separate blocks of data called Kanban cards. And each Kanban card in a module Kanban View is referred to by the module name. 

For example, in the above image, Kanban cards in the Deals Kanban View are called Deal Cards or Opportunity Cards. 
To understand how to view Kanban cards, let us take the example of the Deals module. 

Follow these steps to view a deal in the Kanban View:

  1. Go to the Main menu.
  2. Go to Sales.
  3. Go to Deals.
  4. Click on the Kanban View icon ​ on the top right of the screen.
  5. You can use the Filters button to customize the view.

Note: You can shift to the List View by clicking the List View icon .

Sample Kanban View - Deals

Deals in the Kanban View are displayed as separate blocks of information called Deal Cards (Opportunity Cards). Each Deal Card shows deal and organization names. Clicking on a deal card takes you to the Summary View of that deal.​​​​​​

You can view the different stages a deal is in. The Kanban View in Deals displays deals in their various stages:  

  • New
  • Qualifying
  • Requirements Gathering
  • Value Proposition
  • Negotiation
  • Ready to Close
  • Closed Won
  • Closed Lost 
  • Dormant

Sales Stage Rules

  • In the Kanban view, the Sales stage is the anchor field used for showing deals.
  • All the records associated with the particular Sales Stage are displayed depending on the lists you have selected.
  • You can drag and drop the Kanban card to change the Sales Stage. All the Closed and Won deals are marked with green and Closed Lost deals are marked with red. The Closed deal card will appear in the Sales Stage it previously was before the Closed,  Won, or Lost Status.
  • You can sort the cards by Amount, Organization Name, Assigned To, Created Time, etc. Sort them in either ascending or descending order.
  • To search for a particular record, you must go to List View and perform the search operation. The same result will be shown in the Kanban view.

Data Rules

  • List conditions are used to filter the data shown in the Kanban view.
    For example, List conditions = ‘Show only Opportunities that are not Closed Won or Closed Lost.’ Any deal that is closed, won, or lost will not appear at any stage.
  • Any deal that is closed, won, or lost is displayed under the deal stage, where it was closed.
    For example, a deal that was closed in the negotiation stage will appear under the Negotiation sales stage.
  • Any user not having access to the sales stage field cannot see the Kanban view icon.
  • Any user not having access to a particular sales stage(s) as per Role cannot view those restricted stages.
  • Any user not having edit access to the sales stage field cannot drag and drop across stages.

    Displaying the Summary View from a Kanban View

    Now, clicking on any Kanban card will take you to the Summary View of that card or record.


    In our example, clicking on a deal card takes you to the Summary View of that deal record.

    In a deal record’s Summary View, you can:

    • View details about the record, activities that have been performed, alerts and notifications, journey tasks, and widgets.
    • Customize the sequence of the fields using the layout editor under settings to show them accordingly in the Kanban view.
    • Change the deal stage.
    • Perform actions using the Do button.
    • Dive deep into record details using the Deep Dive button.

    You can perform the following actions in a deal card:

    • Open deal details in a new tab
    • Edit deal data
    • Delete a deal
    • Add an event to a deal.

    Note: The Life Cycle Stage drop-down in the Kanban View (Tasks & Deals) comes with a Search option. If you have a voluminous list of tasks or deals, you don’t have to waste time looking for life cycle stages. All you have to do is use the Search option.

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