FAQs in this section
What is an Email Campaign?
What are the types of Email Campaigns in Vtiger CRM?
How do I create an autoresponder Email Campaign?
How do I create a regular email campaign?
How do I test an Email Campaign before sending it out?
How do I schedule an Email Campaign?
How do I edit an autoresponder email campaign that has started?
How do I start an autoresponder Email Campaign?
How do I set up Email Settings to send an Email Campaign?
What are the different types of opt-ins?
When does a contact's Email Opt-in field take the value Opted Out (contact)?
Why are emails not getting delivered to my Contacts?
My autoresponder email campaign has a slight delay. Why?
How do I stop an Autoresponder Email Campaign?
What are the different statuses that an Email Campaign can take?
What are Email Campaign credits?
How do I change my Email Campaigns plan?
Why has my Email Campaigns subscription become inactive?
What happens if I do not renew my Email Campaign credits?
What should I do when my Email Campaigns subscription becomes inactive?
Why does my scheduled email campaign get delayed by a few minutes?
How do I reschedule an Email Campaign?
What happens when I cancel an Email Campaign?
How do I duplicate an Email Campaign?
How do I generate reports on Email Campaigns?
How do I view the metrics of my email campaigns?
How do I track the recipients' activities on Email Campaigns?
How do I see the Email Campaigns that I have sent to a contact?
Why do contacts mark my Email Campaigns as spam?
When does Vtiger suspend an Email Campaign subscription?
How do I reactivate my Email Campaign account?
Images do not load correctly on Outlook. Why?
How does an Autoresponder Campaign send emails on the day it is created?
How do I stop my Email Campaigns from landing Gmail's Promotions?
What are drip Email Campaigns?
How do I set up a Reply To address for my Email Campaign?
Is an email address removed from the marketing list if a bounce occurs on it?
What is the benefit of duplicating an Email Campaign?
I am not able to use my Yahoo email address in the From email field.
What measures do I take if spam complaints, unsubscribes, or bounces occur on my Email Campaigns?
What is the maximum number of spam complaints, unsubscribes, and bounces I can get on my Email Campaigns?
Is there a free plan for Email Campaign credits?
How many email credits do I get during a free trial?
What are the allowed credits for different values of Nice Score?
Why have my allowed credits become zero?
How do I know if a marketing list contains contacts or organizations?
How do I select a marketing list in an Email Campaign?
Is there a way to check my Email Campaign's spam score?
What are some ways to prevent my Email Campaigns from landing in spam?
What is the Vtiger-Mailchimp integration?
How do I install the Mailchimp extension?
How do I add the API key for Mailchimp-Vtiger CRM?
How do I sync data between Vtiger and Mailchimp?
How do I delink Mailchimp from Vtiger?
How do I integrate Mailchimp with Vtiger CRM?
How do I initiate Email Marketing with Vtiger?
What do Email Campaign Reports display?
What can I do with Email Campaign Reports?
What is Buy One-Time Credit for Email Campaigns?
Where do I find Buy One-Time Credits in Vtiger CRM?
What should I do if I require extra credits?
What are Pay-as-you-go credits?
Is there an expiry date for Buy One-Time Credits?
What happens to unused Pay-to go credits?
Will first-time users be able to use Buy One Time credits?
What are the benefits of Buy One-TIme Credit in Email Campaigns?
How do I add Buy One-Time Credit in Email Campaigns?
What is the payment procedure for Buy One-Time Credit for Email Campaigns?
Can I perform CRUD operations on email campaigns?
What are the benefits of Mailchimp integration?
How do I attach a PDF file to an Email Campaign?
How do I attach the video to the Email Campaign?
Is there a way to download all Contacts who opened our newsletters?
Where can I find the bounce reason for both hard and soft bounces in my email campaign reports?
How do free credits and paid credits work for email campaigns?
How do I create an email campaign from a Marketing List?
Why am I not receiving a test email from my campaign in Vtiger CRM?
I want to test my email before sending it to all leads. How?
How do I check my Email Campaign metrics?
How many credits are remaining for my email campaign?
What is the difference between available and allowed credits?
How do I check my email campaign credit history in the CRM?
Why am I not able to see the new Email Campaign I created?

What does bounce mean? How does it affect the marketing list?

A bounce means an email has not been delivered to your subscribers' inboxes. A bounce can be classified as a soft or hard bounce.

  • Soft bounces occur when emails are dispatched, but the recipient’s mailbox is temporarily down, or the email server is full to receive your email.
  • Hard bounces are emails that are permanently undelivered. Typos in the email address or invalid domain names cause hard bounces.

Note: Vtiger CRM removes the email address from the marketing list when a hard bounce occurs on an email.

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