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What is Engagement Score?

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An engagement Score is a quantifiable value that lets you know the level of interaction of customers. This value is based on the following factors:
  1. Number of Touchpoints By Channel in the current sales stage, versus the overall Touchpoints.
  2. Emails open and Email clicks versus the historical pattern. (including Email Campaigns).
  3. The number of Documents open, Document shares, and Document downloads versus the historical pattern such as:
  1. Phone calls inbound, Phone calls outbound versus the historical pattern
  2. Resolved cases and Unresolved cases.
  3. Meetings Held versus the historical pattern.
  4. Chats count.
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