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What is Sentiment Score?

Table of Contents
Sentiment score is a qualitative metric text evaluation based on the positive and negative feedback of customers. This value is based on the following factors:
  1. Average of last 10 engagement sentiments - Email (automated) + Phone call (manual) + Meeting (manual).
  2. Email sentiment is derived from text sentiment and not deal sentiment. Users can train the system by changing the sentiment assigned.
  3. Touchpoints.
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