FAQs in this section
What is an email campaign?
How do I create an autoresponder email campaign?
What are the different types of opt-ins?
What should I do when my email campaigns subscription becomes inactive?
What happens when I cancel an email campaign?
How can I remove the supension from my email campaign account?
Images do not load correctly on Outlook. Why?
Does an autoresponder campaign send emails on the day it is created?
Is an email address removed from the marketing list if a bounce occurs on it?
What is the benefit of duplicating an email campaign?
I am not able to use my Yahoo email address in the From email field.
What measures can I take if spam complaints, unsubscribes, or bounces occur on my email campaigns?
What is the maximum number of spam complaints, unsubscribes, and bounces I can get on my email campaings?
How many email credits do I get during a free trial?
Why are my allowed credits zero?
What does bounce mean? How does it affect the marketing list?
Can I test an email campaign before sending it out?
Can I reschedule an email campaign?
How can I see the email campaigns that I have sent to a contact?
How can I change my email campaigns plan?
When does Vtiger suspend an email campaign subscription?
What are the types of email campaigns in Vtiger CRM?
How do I stop my email campaigns from landing Gmail's Promotions?
How do I view the metrics of my email campaigns?
How do I duplicate an email campaign?
Can I get reports on email campaigns?
What happens if I do not renew my email campaign credits?
Why does my scheduled email campaign get delayed by a few minutes?
Why do contacts mark my email campaigns as spam?
How do I create a regular email campaign?
How do I schedule an email campaign?
Why has my email campaigns subscription has become inactive?
Emails are not getting delivered to my contacts. Why?
My autoresponder email campaign has a slight delay. Why?
Can I stop an autoresponder email campaign?
What are the different statuses that an email campaign can take?
What are email campaign credits?
Is there a free plan for email campaign credits?
What is the difference between available and allowed credits?
How do I setup Email Settings to send an email campaign?
Can I set up a Reply To address for my email campaign?
Can I edit an autoresponder email campaign that has started?
How do I start an autoresponder email campaign?
What are drip email campaigns?
How do I select a marketing list in an email campaign?
How do I know if a marketing list contains contacts or organizations?
When does a contact's Email Opt-in field take the value Opted Out (contact)?

Can I track the recipients' activities on email campaigns?

Yes, you can. When you send out an email campaign and enable email tracking, you can get updates about the recipients’ activities on the emails. These updates are available under the Activity section of a contact’s Summary View.

Follow these steps to track touchpoints for email campaigns:
  1. Log in to your CRM account.
  2. Click the Main Menu.
  3. Go to Essentials.
  4. Select Contacts.
  5. Open a contact record.
  6. Click Filters in the Activity section.
  7. Tick the Email Campaigns checkbox under Customer Touchpoints.
You will see the updates on when the contact opened your email, clicked on a link in your email, etc. in the Activity section.

Follow these steps to enable email tracking for email campaigns:
  1. Click the Main Menu.
  2. Go to Essentials.
  3. Go to Actions.
  4. Select Configuration.
  5. Select Engagement Alerts.
  6. Scroll down to the Email Campaigns section.
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