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What are Conversation Insights?

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Conversation Insights provides a detailed analysis of a particular deal record. 

Let us now understand different sections in the  Conversation Insights screen.
The below section displays the following:
1. The Competitors section displays the name and number of Competitors mentioned by the customer during the conversation for the particular deal.
2. The Sentiments section displays the number and type of Sentiments for the particular deal based on the interactions with the customer.
3. The Deals Score section graphically displays the Deal Score for the particular deal.
4. The Predicted Close Date displays the Predicted Close Date in the calendar view for the particular deal.
5. Conversation Timeline
6. Touchpoints Summary
7. By Owners
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