Articles in this section
Authenticate Emails with SPF and DKIM Auto-forwarding your emails to Vtiger Automate Outgoing Emails in Email Settings Automation - Approvals Automation - Assignment Rules Automation - Multi-path Workflows Automation - Scheduled Workflows Automation - Scheduler Automation - Standard Workflows Automation - Webforms Automation - Workflow Action - Create Event Automation - Workflow Action - Create Records Automation - Workflow Action - Create Task Automation - Workflow Action - Invoke Custom Function Automation - Workflow Action - SMS Task Automation - Workflow Action - Send Mail Automation - Workflow Action - Update Fields Automation - Workflow Action - Webhook Automation - Workflows - Vtiger Expressions Configuration - Business Hours Configuration - Company Details Configuration - Consents Configuration - Customer Portal Configuration - Maps Configuration - Usage Details Configure Encrypted data fields in Vtiger CRM Configure Picklist Dependencies Considerations for Deactivating Vtiger Users Control Fields and Record Displays using Configuration Editor Create Reminders for Records and Inbox Create a field of a Grid type Customize your self-service portal theme using CSS styles Dealing with Currencies and Taxes Enable Desktop Notifications on Chrome Web Browsers Extensions - Extension Store IMAP Configuration - 2-way sync between Vtiger and IMAP providers Inventory - Payments and Subscriptions Inventory - Tax Management Inventory - Terms and Conditions Login to Vtiger on SSO SAML using ADFS Mailroom Functionality in Different Scenarios Manage Global Picklists Manage Multiple Currencies Marketing & Sales - Forecast and Quota Settings Marketing & Sales - Pipelines and Stages Marketing and Sales - Deal to Project Mapping Marketing and Sales - Lead Conversion Data Mapping Marketing and Sales - Profile Scoring Module Management - Labels Editor Module Management - Module Numbering My Preferences My Preferences - Calendar Settings My Preferences - My Tags My Preferences - Notification Preferences SAML Support in Vtiger CRM Set up Mailroom Settings - Configure Module Settings Settings - Create Dynamic Fields and Layouts Module Management - Creating a Relationship Between Modules Settings - Customize Records and Fields for your Business Settings - How to set email autoresponder to Webform submission? Settings - Left Menu Settings - Manage Global Picklists in Vtiger Settings - Set up your Support Team Settings - Start Up Page Settings - Working with Picklist Values Module Management - Module Builder Support - SLA Policies Troubleshooting Login Issues Unsubscribe your Email User Management - Authentication User Management - Encrypted Field Access Logs User Management - Groups User Management - Login History User Management - Profiles User Management - Roles User Management - Sharing Rules User Management - Users User Management - Vtiger Support Access Vtiger Buzz - Chrome Extension for Notifications Vtiger Implementation wizard Websense - Trackers Websense - Widgets Working with Picklist field values Configuring Dependent Fields and Blocks for Modules Duplicate Prevention in Modules Module Management - Modules Module Management - Module Layouts & Fields Configuration - Storage Guard

User Management - Settings Log

Learn how the CRM logs changes made for an account.
S
Sabqat Ruba
9 Mar, 2021 - Updated 1 month ago

Introduction

Was there a change in the CRM settings that you do not remember making? Want to know about a user’s activity on the Settings page?

The Settings Log can provide you with all this information and more...

 

The Settings Log keeps a record of all the changes made to CRM settings. When you know what changes were made, it helps you troubleshoot problems better.

 

Consider the example below.

Ari Gale, who is VP of Sales, creates a workflow with the following specifications.

  • Module: Opportunities
  • Condition: Sales Stage is Value Proposition
  • Action: Create a follow-up event
 

Chris Tellmore, who is a Sales Manager, modifies the workflow as follows.

  • Conditions: Sales Stage is Value Proposition and Expected Close Date is 2 weeks later
  • Action: Send a follow-up email to the customer
 

In this scenario, Ari Gale would not know who has made the changes or if any changes were made unless he checks the workflow himself. With the Settings Log, Ari Gale can audit the activities done on settings and get all the details at a glance.

 

Now that we know what the Settings Log is used for, let us learn in detail about it.
 

Feature Availability

Sales/Help Desk Starter

Sales/Help Desk Professional

Sales/Help Desk Enterprise

All-in-One Professional

All-in-One Enterprise

Feature Availability

Settings Log

Information Available in the Settings Log

Note: To access the Settings Log, you must be an Admin user

 

Follow these steps to access the Settings Log:

  1. Log in to your CRM account.
  2. Click the User Menu on the top right corner of the CRM screen.
  3. Click Settings.
  4. Look for the User Management section.
  5. Click Settings Log.
 

When you land on the Settings Log page, you will see the information listed below.

 

Field Name

Description

User Name

The name of the user who made the change.

Module

The module in which the change was made, for example, Workflows, Groups, etc.

Record ID

The unique ID of the record that was changed. This value is not available in the CRM, it is fetched from the backend.

Record Label

The name of the record on which the change was made.

Changed On

The date and time of the change. 

Status

The type of change:

  • Created - Record was created
  • Updated - Record was updated
  • Deleted - Record was deleted

IP Address

The IP address of the user who made the change.

Data

The data that was changed. 

Note: When Status = Updated, you can see the prevalues (values that existed before the update) and postvalues (updated values).

Filters Available in the Settings Log

You can filter the Settings Log by user, date, and module. You can filter by all the parameters at once or by a single parameter at a time. 

 

Follow these steps to filter the Settings Log:

  1. Log in to your CRM account.
  2. Click the User Menu on the top right corner of the CRM screen.
  3. Click Settings.
  4. Look for the User Management section.
  5. Click Settings Log.
  6. Apply the filters as follows.
    • Filter by user
      1. Click the drop-down on the top left side of the column names.
      2. Select a user.
    • Filter by date range:
  1. Click inside the Select date range text area.
  2. Pick the start date from the left and the end date from the right side.
    • Note: You can also use the shortcuts shown below the calendar to set the date range.
  3. Click the Close button.
  • Filter by module:
  1. Click the Select settings drop-down.
  2. Pick a module.
  1. Click Search located on top of the first column name.
 

You will see the log filtered by the options you choose in Step 5.

 

Note

  • You can skip to the next and previous pages by clicking the right and left arrow located on the top right side of the page.
  • Refresh the page (CTRL+R) to clear the filters.
Related articles
User Management - Login History
Home Privacy Policy Terms of Service Security Center Policy & Legal Center
© Copyright 2021 Vtiger. All rights reserved.
Powered by Vtiger
Facebook Twitter Linkedin Youtube