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Troubleshooting Login Issues

B
Bindu Rekha Babu
21 Sep, 2020 - Updated 6 months ago

Introduction

If you face an issue with logging to Vtiger cloud account, please follow below steps and share your output file (output.txt) to support@vtiger.com via email.

For Windows:

  1. Download .bat script file from below link:
    https://files.vtiger.com/webftp/data/TrackDNS.bat
  2. Click on windows button and run cmd as an administrator and hit Enter button
  3. Run .bat file from cmd:
    /path/to/TrackDNS.bat >>output.txt 2>&1

For MAC OS:

  1. Open terminal
    sudo su
  2. Download a script file from the below link:
    https://files.vtiger.com/webftp/data/TrackDNS_MAC.sh
  3. Run script file from terminal:
    sudo ./TrackDNS_MAC.sh >output.txt

For Linux:

  1. Open terminal
    sudo su
  2. Download a shell script from the below link:
    https://files.vtiger.com/webftp/data/TrackDNS.sh
  3. Run file with the below command:
    sh TrackDNS.sh > output.txt
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