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Authenticate Emails with SPF, DKIM, and SenderID
Auto forward your emails to Vtiger
Automate Outgoing Emails in Email Settings
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Automation - Approvals
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Webforms in Vtiger CRM
Set up a Workflow Action to Create Event
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Automation - Workflow Action - Webhook
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Configuring Encrypted Data Fields in Vtiger CRM
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Considerations for Deactivating Vtiger Users
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Dealing with Currencies and Taxes
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Vtiger CRM Add-ons
IMAP Configuration - 2-way sync between Vtiger and IMAP providers
Setting up Autopay & Payment Gateways
Inventory - Tax Management
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Mailroom Functionality for Different Scenarios
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Tags in Vtiger
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SAML Support in Vtiger CRM
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Settings - How to set email autoresponder to Webform submission?
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Adding a local DNS Entry
Settings - Set up your Support Team
Set up your Support Team.
B
Bindu Rekha Babu
24 Jul, 2020 - Updated
4 years ago
Table of Contents
Having a product expert answer questions on why the online store is not working is not effective. He or she is unlikely to have an answer and needs to figure out who does and then bring it to their attention.
Organizing your support agents into teams will help you utilize your resources effectively.
There are many ways to structure your support teams.
For instance, you can organize your team members into functional teams. By ensuring each member is adequately trained and capable of handling issues pertinent to the group, you can ensure cases get the attention of the right people.
- Tech Support: This team handles all technical queries
- General Queries: This team can answer general questions
- Shipping and Handling: This team can answer questions related to order status
- Finance and Accounting: This team can handle billing queries
- Ecommerce: This team can handle issues pertaining to the online store
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