Introduction

Create custom picklist field values to let your users select values from drop-down lists that you define. 
Picklist Field Values is a drop-down field with a list of options available, within which, only one option can be selected.

For instance, Lead status in the Leads module. Picklist Editor is used to configure picklist values in different modules. It enables you to add new values, rename, delete or rearrange existing picklist values. Picklist values vary across roles — users under a role can only access picklist values assigned to that role.

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Adding a Custom Picklist Field to an existing Picklist

Vtiger CRM enables you to create new picklist values in addition to existing values. After the custom picklist value(s) is created, they will be available for selection in the respective module.

Follow a few simple steps to add new picklist values:

1. Log in to the CRM.
2. Click the Customize icon in the top right corner of any module.
3. Click Picklist Field Values and select Add Value
4. Enter Item Value (New Picklist Value)
5. Enter Assign to Role value (who can access these values based on Roles)

5. Choose a color from the color palette and assign it to a picklist value
6. Click Save.

The Picklist name is visible in the All Values tab.

Learn how to add a Picklist in a Module! Click here. 
 

Working with Picklist Fields

You can perform a wide variety of operations on picklist fields, like adding new values to existing picklist fields, and modifying, deleting, and rearranging existing values of a picklist field. Additionally, you can also assign roles on selected picklist values.

Follow a few simple steps to configure picklist fields:

1. Log in to the CRM.
2. Click the icon and select Settings
3. Click Configuration > Picklist Field Values
4. Customize as per your requirements.

Customizing existing Picklist

To customize picklist fields, you’ll need to select the desired [Module] from the Select Module dropdown (ex: Leads, Contacts, etc.) Consequently, the Select Picklist in the [Module] dropdown will display all picklist fields available for that module. This drop-down can be used to select the desired picklist field to perform global actions.

Rearranging picklist values

This feature enables you to modify the sequence of picklist values in a given picklist field. You can rearrange the values according to your requirements.

Follow a few simple steps to rearrange picklist values:

1. Select a module and desired picklist field
2. Click, drag, and drop desired values

You can also sort the picklist values based on the alphabetical order.

Editing / Renaming Existing Values

This feature helps you to edit existing picklist values in the selected picklist field. 
Follow a few simple steps to rename picklist values:

1. Log in to the CRM.
2. Select a module and desired picklist field.
3. In the All Values List.
4. Click the Edit button.

4. Enter New Name.
5. Click Save

Deleting Existing Values

This feature helps you to Delete existing picklist values in the selected picklist field.

Follow a few simple steps to delete picklist values:

1. Log in to the CRM.
2. Select a module and desired picklist field.
3. In the All Values List.
4. Click the Recycle Button.
    
   

4. Click Delete
5. Click Save

Adding new picklist to the Cases module

You can set Case status and SLA timer behavior for custom case states.

Assigning values to selected Role(s)

Follow a few simple steps to add the picklist to new roles:

1. Log in to the CRM.
2. Click Values assigned to a role.
3. Click Role name and select a role.
4. Click in the box and select the role.

1. The new item value is added to the Role. Only the users with the assigned can access and use the picklist values.
2. New picklist values updated via web services are restricted.